UTILITY INFORMATION IN EL PASO TX

  Call 

• El Paso Electric Toll free:1-800-592-1634 (915) 543-5711  
• Customer ServiceTexas: (915) 543-5970 New Mexico: (575) 526-5555  
• Trouble and Outage NumberTexas: (915) 877-3400 New Mexico: (575) 523-7591 

Mail

• Mailing Address

             El Paso Electric             

             P.O. Box 982              

             El Paso, Texas 79960 

 Email
customercare@epelectric.com

Go to their website for more info 

Customer Service: 915-594-5500

For billing questions, service issues or other account information, representatives are available

Monday-Friday, 7 a.m. – 9 p.m. to take your call. 

You can also email them at customer.service@epwater.org.

*Effective February 1, phone representatives will be available from 7 a.m. to 6 p.m. Monday through Friday.

Customer Service Center

6400 Boeing Drive El Paso, TX 79925

Hours of OperationMonday-Friday, 8 a.m. – 5 p.m.

Emergencies: 915-594-5500

For emergencies such as main breaks, water quality or sewer overflows, please contact them immediately. They are available 24 hours a day, 7 days a week.

Other Programs & Services

Contact the by email or phone: 

Stormwater Operations : (915) 621-2086

Conservation : (915) 594-5508

Media Inquiries : (915) 594-5510

TecH2O Center : (915) 621-2000

Development Services : (915) 594-5635   (915) 594-5539

New Installations : (915) 594-5542   (915) 594-5635

Claims : (915) 594-5522

City of El Paso Solid Waste/Recycling : (915) 212-6000 

Go to their website for more info 

How to Reach Them 

Emergency Service Only:

To report a natural gas odor or emergency, leave the area immediately and call 911 and 800-959-5325.

24 hours a day, including holidays and weekends, or call 911

To Reach their Customer Service Line:
Toll-free 800-700-2443

Customer Service Center Hours:
Monday - Friday, 7:00 a.m. to 7:00 p.m. CT (closed Saturday and Sunday)

Automated Customer Service available 24 hours a day, 365 days a year

Email:

Customer Service

Mail payment or correspondence to:
Texas Gas Service
P.O. Box 219913
Kansas City, MO 64121-9913

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.

Go to their website for more info