Call
- El Paso Electric Toll free:1-800-592-1634 (915) 543-5711
- Customer ServiceTexas: (915) 543-5970 New Mexico: (575) 526-5555
- Trouble and Outage NumberTexas: (915) 877-3400 New Mexico: (575) 523-7591
- Mailing Address
El Paso Electric
P.O. Box 982
El Paso, Texas 79960
Email
customercare@epelectric.com
Go to their website for more info
Customer Service: 915-594-5500
For billing questions, service issues or other account information, representatives are available
Monday-Friday, 7 a.m. – 9 p.m. to take your call.
You can also email them at customer.service@epwater.org.
*Effective February 1, phone representatives will be available from 7 a.m. to 6 p.m. Monday through Friday.
Customer Service Center
6400 Boeing Drive El Paso, TX 79925
Hours of OperationMonday-Friday, 8 a.m. – 5 p.m.
Emergencies: 915-594-5500
For emergencies such as main breaks, water quality or sewer overflows, please contact them immediately. They are available 24 hours a day, 7 days a week.
Other Programs & Services
Contact the by email or phone:
Stormwater Operations : (915) 621-2086
Conservation : (915) 594-5508
Media Inquiries : (915) 594-5510
TecH2O Center : (915) 621-2000
Development Services : (915) 594-5635 (915) 594-5539
New Installations : (915) 594-5542 (915) 594-5635
Claims : (915) 594-5522
City of El Paso Solid Waste/Recycling : (915) 212-6000
Go to their website for more info
How to Reach Them
Emergency Service Only:
To report a natural gas odor or emergency, leave the area immediately and call 911 and 800-959-5325.
24 hours a day, including holidays and weekends, or call 911
To Reach their Customer Service Line:
Toll-free 800-700-2443
Customer Service Center Hours:
Monday - Friday, 7:00 a.m. to 7:00 p.m. CT (closed Saturday and Sunday)
Automated Customer Service available 24 hours a day, 365 days a year
Email:
Mail payment or correspondence to:
Texas Gas Service
P.O. Box 219913
Kansas City, MO 64121-9913
To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.
Go to their website for more info